All orders ship within 1-2 business days, excluding holidays and weekends. The Balanced Market ships with UPS and Canada Post, you will receive an email with tracking details once your order is on its way to you!
Once packages leave The Balanced Market facility, they become your responsibility. It is recommended to purchase Route Package Protection Insurance as The Balanced Market is not responsible for lost, damaged or stolen items/packages once they are in the hands of the shipping companies.
Once orders are in the hands of the shipping company, The Balanced Market is not responsible for lost, stolen or damaged items/packages. We encourage you to use the Route Package Protection that is available during checkout. Route Package Protection covers lost, stolen, and damaged items that fits certain criteria. Please review Route's policy here. For information on how to submit a claim, please visit Route's FAQs as all claims are submitted through their website by you.
Unopened and unused items are eligible for return within 14 days of delivery date. Please send an email to firstname.lastname@example.org to initiate a return. As The Balanced Market is not responsible for any return shipping costs, please let us know if you have any questions prior to purchasing your order to help avoid the need for any returns.