Politique d'expédition
Shipping and Rates:
TheBalancedMarket.com only ships to Canadian addresses. Shipping rates are calculated at time of checkout and are based on destination and weight of package. At this time, we are unable to ship to PO Boxes. YT, NT, NU, NL and Remote Areas are excluded from our shipping program. We do not currently ship to these destinations. Case by case exceptions can be made upon review, please email info@thebalancedmarket.com prior to placing an order for YT, NT, NU, NL and Remote Areas. Please note that your order may also be cancelled if we are unable to ship it. List of Remote Areas can be found here.
We Ship Exclusively with UPS, the Canada Post Strike will not interfere with your order getting delivered as normal.
Duties are pre-paid for by The Balanced Market, there are no extra fees for you to receive your order!
Free Shipping:
Orders $199 CAD and over, before sales tax and after any promotion or discount, are eligible for free shipping with our standard delivery methods. The customer will be responsible for the shipping cost if they select any other delivery method than standard delivery/shipping.
Order Processing Times and Tracking:
Once an order has been processed, we are unable to upgrade or change the shipping method. We are also unable to add a product or modify or cancel the items in your order once the order has been confirmed. Orders take 1-5 business days to process before they ship, excluding weekends and holidays. You will receive an email confirmation with your order tracking number once your order ships. Delivery date is always an estimate only, delivery times may vary depending on weather conditions, your location and other factors. It is the customers responsibility to keep track of their package status.
Package Protection Insurance:
We encourage you to use the Package Protection that is available during checkout. If you choose to decline Package Protection Insurance, you are assuming full responsibility for the package/items once they have left our shipping facility. If Insurance is declined, The Balanced Market is not responsible for any lost, stolen or damaged shipments once they leave our facility. We will not be calling the carriers to make any claims. If you opt out at checkout, you assume all responsibility.
If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbour or at a secure location, we are not responsible for a refund or replacement.
Tariffs and Import Costs:
On March 4th, 2025 a 25% tariff was imposed on all US products being imported into Canada. The Balanced Market prides itself in offering the highest quality health and wellness products from the US. We are continuing to pay the brokerage, duty and all other importing costs for you.